Shout is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Shout is available in England, Scotland, Wales, and Northern Ireland.
Text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer.
Every texter is connected with a real-life human being trained to bring people from a hot moment to a cool calm place through active listening and collaborative problem-solving. All of our Crisis Volunteers donate their time to helping people in crisis. Read more about how it works.
Who We Are
Shout is a service partnership between Mental Health Innovations and Crisis Text Line®, providing people in the UK with the first ever, 24/7, free nationwide texting service. Have a question? Read these FAQs.
How It Works
Our Crisis Volunteers apply and successfully complete an online training course. These Crisis Volunteers work remotely anywhere in the UK with a computer and secure internet connection.
Crisis Volunteers answer texts from people in crisis, bringing them from a hot moment to a cool calm one through active listening, collaborative problem solving, and safety planning. Crisis Volunteers commit to between 2-4 hours per week and complete a total of 200 hours. It's a big commitment, and one that people find incredibly rewarding. Learn more about being a Crisis Volunteer.
Crisis Text Line was built from the ground up around technology and data. We've collected one of the largest health data sets in the world.
Ultimately, our goal is to use data to improve outcomes for people in crisis. To achieve this, we use data in two ways: (1) internally, to improve the quality of our service, and (2) externally, to improve the crisis space as a whole. Learn more about our data philosophy.